visa Responsible Gaming
Keep entertainment safe and within limits. visa believes every player has a responsibility to themselves, their family and society. On this page we have outlined all the ways we can help you meet that responsibility.
Why is responsible gaming important?
Online betting and casino games are a form of entertainment — but they are only healthy when enjoyed in a controlled and planned way. At visa, we want every member to understand their financial and time limits and never let entertainment become a source of stress or financial harm.
Gambling or betting can be a potentially addictive activity. Most people enjoy it as harmless entertainment, but for a small number it can become a problem. Alongside following visa's terms and conditions, we encourage every player to stay aware of their own playing habits.
No one under 21 in Bangladesh may open an account or participate in any game on visa. This is not just a rule — it is our firm commitment to protecting the younger generation.
To learn more, visit our About visa page for a full description of our operations and values. We believe a healthy player community can only be built through transparency and honesty.
Set your playing limits
visa gives you several tools to control how much you play and how long you play. Using them is your right, and we are always ready to help you activate them.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount to prevent depositing more than you intend.
Session Time Limit
Set a time limit for how long you play in one go. After the set time, your session will end automatically.
Self-Exclusion
Request to have your account closed for a set period or permanently. Once active, you will not be able to log in during that time.
Loss Limit
Set an amount at which play stops automatically once you have lost that much, so you can avoid larger losses.
Cool-off
Take a short break to step away from the platform for a few days.
Activity History
View your full betting and deposit history — analyse your playing habits and make informed decisions when needed.
Contact visa's 24/7 live chat support to use any of these tools. Our support team assists in both Bengali and English. Setting limits is not a sign of weakness — it is a sign of awareness.
When should you be careful?
There are specific signs that indicate problem gambling. If any of the following apply to you or someone close to you, now is the right time to seek help.
Playing beyond your budget
You have started betting beyond your means in an attempt to recover lost money.
Losing track of time
You cannot tell how long you have been playing, or you cannot stop playing.
Hiding from family
You are hiding your playing from family or friends, or lying to them about it.
Borrowing to play
You are spending money on betting that you have borrowed from others or taken from your savings.
Emotional distress
You feel anxious or irritable when not playing, and playing feels like the only way to feel better.
Impact on work and studies
Betting is affecting your ability to meet professional or family responsibilities.
How to close or restrict your account?
Steps to activate self-exclusion
- Contact visa's 24/7 live chat and let us know that you want to activate self-exclusion or set a limit.
- Specify how long you want to take a break — seven days, one month, three months, six months, or permanently.
- The support agent will verify your identity and process the request. Once active, you will not be able to log in.
- Once the self-exclusion period ends, you must contact support to reactivate your account — it will not reopen automatically.
- You can also submit a self-exclusion request by email. Our team will process it within 24 hours.
No promotional emails or notifications will be sent while self-exclusion is active. We respect this decision and no pressure will be applied to return.
Where to get help?
Acknowledging a problem and asking for help takes courage. You are not alone — visa's support, your family and professional counselling services are always there for you.
visa 24/7 Live Chat
Our support team is available around the clock in Bengali and English. Get immediate help on any responsible gaming matter.
Email Support
You can also write to us by email instead of chat. Our team will handle your situation with full confidentiality.
Family and Friends
Talk to a trusted family member or friend. The support of someone close to you is the strongest foundation on the road to recovery.
Professional Counselling
Visit a mental health professional or addiction counsellor. In Bangladesh, this service is available at government mental health centres and private clinics.
Support Groups
There are organisations and volunteer groups of people who have recovered from addiction and offer a space to share experiences. Face it together, not alone.
Information and Awareness
Visit our FAQ page for answers to common questions about responsible gaming.
visa's accountability
visa does not only provide entertainment — it also carries the responsibility of maintaining a safe platform. Our team works continuously so that every player can enjoy their chosen games in a secure and comfortable environment.
We have strict age verification measures in place to prevent account registration by anyone under 21. If there is any suspicion of a minor being involved in an account, it will be reviewed immediately and closed if necessary.
If you notice while playing with us that betting is having a negative effect on your daily life, contact us immediately. Under our privacy policy, all your information will be kept completely secure and will not be shared with any third party — read our Privacy Policy page for details.
visa believes that betting is entertainment only — not a source of income or a solution to financial problems. Placing more bets in the hope of recovering lost money is a key sign of problem gambling. If you find yourself in this pattern, please talk to us.
Building a culture of responsible gaming is our long-term goal. We look forward to the active cooperation of every member in creating a healthy and trustworthy online betting environment.
Confirm Your Age
The minimum age to participate in online casino and betting activities in Bangladesh is 21. If anyone operates an account on behalf of a minor, that account will be cancelled and any winnings may be forfeited.